Partner Privacy Policy

Fixzr collects operational, identity, and financial data required to onboard, verify, dispatch, and settle earnings for Service Partners:

• Identity & KYC Documentation: Full legal name, contact number, email, profile photo, government identification documents (Aadhaar card front/back images, PAN card number and verification data) required for consumer safety and background validation.
• Banking & Settlement Data: Bank account number, IFSC code, beneficiary name, UPI ID, penny-drop verification response, and weekly/instant payout logs.
• Precise & Approximate Location Information: GPS location collected in both foreground and background while on-duty or actively navigating to a work order.
• Work Order & Performance Metrics: Job acceptance rate, on-time arrival records, completion OTP logs, job before/after photos, customer ratings, tips, and in-hand cash collection balances.
• Device & Diagnostic Information: FCM push notification tokens, device hardware model, OS version, battery status, and network connectivity diagnostics.

We process partner data for the following essential business functions:

• KYC Verification & Safety Standards: Validating technician credentials and identity to maintain marketplace safety and trust.
• Intelligent Job Dispatch: Matching incoming customer requests within your selected skill radius using real-time location.
• Customer Navigation & Live ETA: Sharing your live coordinates with the customer only while en-route to their booking location.
• Commission & Financial Settlements: Calculating 10% platform service fees, managing in-hand cash balances, and processing automatic bank transfers via Cashfree.
• Arbitration & Dispute Resolution: Investigating cancellation requests, customer complaints, and work quality reviews.

Your sensitive partner records are strictly protected:

• Customer Visibility: Customers only see your professional first name, profile photo, service category, overall star rating, and real-time transit location during an active booking. Customers CANNOT see your Aadhaar, PAN, banking, or full personal address.
• KYC Confidentiality: Government identity numbers and card photos are stored in encrypted vaults and are never made public.
• Banking & Payment Partners: Settlement records are securely transmitted to RBI-licensed payment aggregators (Cashfree) under 256-bit SSL encryption.
• Legal Obligations: Compliance with statutory tax authorities (GST/TDS filings) and lawful government requests.

The Fixzr Vendor App requires the following permissions for operational functionality:

• Location (Foreground & Background / Always): Required to broadcast nearby customer service requests and provide live ETA navigation when you are marked "Online" or executing a job.
• Camera & Media Storage: Required to capture KYC documents during onboarding, set up profile photos, and attach work-completion photos.
• Push Notifications: Crucial for receiving real-time work order broadcasts, payout updates, and customer messages.
• Foreground Service: Ensures that the app stays connected to the dispatch engine without being killed by device battery optimization.

We provide fair and transparent data retention policies:

• 30-Day Soft-Delete Grace Period: You can request account closure from the Settings screen. Your account will enter a 30-day grace period during which you are removed from dispatch, but can reactivate your account if desired.
• Financial Clearance: Any outstanding platform commission or pending settlement balances must be reconciled prior to account termination.
• Permanent Purge: Following the 30-day grace period, personal profile records and KYC scans are permanently purged, with the exception of historical tax invoices and financial ledger entries required by Indian law.

If you have any questions or require assistance regarding your data, KYC verification, or payout records, our partner assistance desk is ready to help: