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🛡️ Data Protection & Privacy Center

Fixzr Privacy Policy

Your trust is our utmost priority. Explore how Fixzr collects, processes, and safeguards data for both our valued Customers and registered Service Partners.

📅 Effective Date: October 2026
🔒 256-Bit SSL/TLS Encryption
🇮🇳 RBI & Digital Personal Data Protection Compliant

✨ Customer Privacy Highlights

📍

Doorstep Privacy

Addresses and live coordinates are shared with assigned technicians only during active bookings.

💳

Zero Card/PIN Storage

Fixzr never stores debit/credit cards, UPI PINs, or netbanking credentials. Processed via Cashfree.

🔐

End-to-End Encryption

All network data in transit is protected using bank-grade 256-bit TLS/SSL encryption.

🗑️

Account & Data Control

Instant address management, notification preferences, and soft/hard account erasure anytime.

1

Information We Collect

When you use the Fixzr Customer Application and website to explore, book, and review home services, we collect information essential for seamless service delivery:

  • Personal & Contact Information: Full name, verified mobile phone number, and optional email address used for booking confirmations and invoices.
  • Saved Delivery Addresses & Geolocation: Street addresses, apartment numbers, landmarks, and GPS latitude/longitude coordinates required for technicians to navigate to your service location.
  • Booking & Order History: Selected service category, technician assignment, preferred timeslot, job photos/notes attached by you, completion status, and service receipts.
  • Payment & Transaction References: Transaction identifiers, payment mode (Cash on Delivery, UPI, Cards), payment timestamps, and refund records processed securely through authorized payment aggregators.
  • Device & Usage Data: Device model, operating system version, push notification tokens (Firebase Cloud Messaging), and application error diagnostics.
2

How We Use Your Information

We process your personal information strictly for legitimate operational purposes:

  • Service Dispatch & Order Fulfillment: Routing your request to nearby qualified technicians and enabling smooth on-time arrival.
  • Communication & Live Updates: Sending real-time booking status notifications, technician arrival ETA alerts, OTP verification codes, and electronic invoices.
  • Customer Support & Arbitration: Investigating queries, resolving service warranty claims, and addressing feedback.
  • Platform Safety & Fraud Prevention: Preventing fraudulent bookings, unauthorized logins, and verifying user identity.
🛡️ Our No-Spam & No-Sale Promise

Fixzr does not sell, rent, or trade your personal contact details to third-party marketing companies or brokers. You will only receive service updates and transactional messages related to your Fixzr activity.

3

Information Sharing & Disclosure

We exercise strict control over who can access your data:

  • Assigned Service Providers (Technicians): Only the technician who accepts your booking receives your first name, service address, landmark, and masked/active phone contact during the active job window. They cannot access your billing history or payment instruments.
  • Payment Aggregators (Cashfree): Transaction information is securely transmitted to PCI-DSS Level 1 compliant payment gateways for processing. Fixzr does not hold raw payment card or bank credentials.
  • Cloud Infrastructure Providers: Our cloud servers and databases are hosted on enterprise-grade cloud platforms with encrypted storage at rest.
  • Legal & Regulatory Mandates: Data may only be disclosed if legally required by valid court orders, government authorities, or law enforcement bodies.
4

Data Security & Protection Standards

Fixzr implements multi-layered security measures to protect your sensitive personal records:

  • 256-Bit SSL/TLS Encryption: All data transmissions between your mobile device and our backend servers are strictly encrypted.
  • Strict Role-Based Access Controls (RBAC): Only authorized support personnel have access to user profile information for troubleshooting purposes.
  • Continuous Security Auditing: Regular vulnerability assessments, session timeouts, and encrypted database backups.
5

Your Choices & Account Rights

You have full autonomy over your personal information:

  • Access & Modify Profile: Update your name, email, and saved addresses anytime directly from the Fixzr App Settings.
  • Manage Notifications: Toggle promotional notifications on or off within your app settings.
  • Account Deletion (Right to Erasure): You can request immediate or soft account deletion from your profile screen or by contacting our support team. Upon account deletion, personal identifiers are permanently removed subject to statutory tax invoice retention rules.
6

Grievance Officer & Contact Details

In accordance with the Information Technology Act and Indian Digital Personal Data Protection rules, if you have any questions, grievances, or feedback regarding your privacy, please contact our Grievance Officer:

Email Inquiries
admin@Fixzrservices.com
privacy@fixzr.com
Registered Office
Plot No.12, First Floor, Rockfort Colony,
Annamalai Nagar East Extension,
Trichy - 620018, Tamil Nadu, India.
Customer Support Hours
Monday – Saturday: 9:00 AM – 8:00 PM IST

Are you a Service Partner / Technician?

View the dedicated Partner Privacy Policy covering KYC, payout settlements, background location, and permissions.

✨ Partner Privacy Highlights

🪪

KYC Data Security

Aadhaar & PAN cards are encrypted in secure vaults and NEVER shared with customers.

📍

Live Location Use

Used for nearby job broadcasts and live transit ETA only during active accepted orders.

🏦

Bank & Payout Security

Penny-drop verified bank accounts with automated RBI-compliant Cashfree settlements.

⏳

30-Day Soft Delete

Grace period for account reactivation before permanent data erasure and commission reconciliation.

1

Information We Collect

Fixzr collects operational, identity, and financial data required to onboard, verify, dispatch, and settle earnings for Service Partners:

  • Identity & KYC Documentation: Full legal name, contact number, email, profile photo, government identification documents (Aadhaar card front/back images, PAN card number and verification data) required for consumer safety and background validation.
  • Banking & Settlement Data: Bank account number, IFSC code, beneficiary name, UPI ID, penny-drop verification response, and weekly/instant payout logs.
  • Precise & Approximate Location Information: GPS location collected in both foreground and background while on-duty or actively navigating to a work order.
  • Work Order & Performance Metrics: Job acceptance rate, on-time arrival records, completion OTP logs, job before/after photos, customer ratings, tips, and in-hand cash collection balances.
  • Device & Diagnostic Information: FCM push notification tokens, device hardware model, OS version, battery status, and network connectivity diagnostics.
2

How We Use Partner Information

We process partner data for the following essential business functions:

  • KYC Verification & Safety Standards: Validating technician credentials and identity to maintain marketplace safety and trust.
  • Intelligent Job Dispatch: Matching incoming customer requests within your selected skill radius using real-time location.
  • Customer Navigation & Live ETA: Sharing your live coordinates with the customer only while en-route to their booking location.
  • Commission & Financial Settlements: Calculating 10% platform service fees, managing in-hand cash balances, and processing automatic bank transfers via Cashfree.
  • Arbitration & Dispute Resolution: Investigating cancellation requests, customer complaints, and work quality reviews.
3

Information Sharing & Safeguards

Your sensitive partner records are strictly protected:

  • Customer Visibility: Customers only see your professional first name, profile photo, service category, overall star rating, and real-time transit location during an active booking. Customers CANNOT see your Aadhaar, PAN, banking, or full personal address.
  • KYC Confidentiality: Government identity numbers and card photos are stored in encrypted vaults and are never made public.
  • Banking & Payment Partners: Settlement records are securely transmitted to RBI-licensed payment aggregators (Cashfree) under 256-bit SSL encryption.
  • Legal Obligations: Compliance with statutory tax authorities (GST/TDS filings) and lawful government requests.
4

Device Permissions Requested

The Fixzr Vendor App requires the following permissions for operational functionality:

  • Location (Foreground & Background / Always): Required to broadcast nearby customer service requests and provide live ETA navigation when you are marked "Online" or executing a job.
  • Camera & Media Storage: Required to capture KYC documents during onboarding, set up profile photos, and attach work-completion photos.
  • Push Notifications: Crucial for receiving real-time work order broadcasts, payout updates, and customer messages.
  • Foreground Service: Ensures that the app stays connected to the dispatch engine without being killed by device battery optimization.
⚠️ Background Location Transparency

Location tracking is strictly tied to your on-duty availability. When you toggle your status to "Offline" in the Partner app, background tracking ceases immediately.

5

Data Retention, Commission Settlement & Soft-Delete

We provide fair and transparent data retention policies:

  • 30-Day Soft-Delete Grace Period: You can request account closure from the Settings screen. Your account will enter a 30-day grace period during which you are removed from dispatch, but can reactivate your account if desired.
  • Financial Clearance: Any outstanding platform commission or pending settlement balances must be reconciled prior to account termination.
  • Permanent Purge: Following the 30-day grace period, personal profile records and KYC scans are permanently purged, with the exception of historical tax invoices and financial ledger entries required by Indian law.
6

Partner Support & Grievance Redressal

If you have any questions or require assistance regarding your data, KYC verification, or payout records, our partner assistance desk is ready to help:

Partner Support Email
partner-support@fixzr.com
admin@Fixzrservices.com
Partner Desk Helpline
+91 98765 43211 (Mon - Sat)
Registered Office
Plot No.12, First Floor, Rockfort Colony,
Annamalai Nagar East Extension,
Trichy - 620018, Tamil Nadu, India.

Are you a Customer / Consumer?

View the Fixzr Customer Privacy Policy regarding personal data, saved addresses, and payment privacy.