Customer Privacy Policy

When you use the Fixzr Customer Application and website to explore, book, and review home services, we collect information essential for seamless service delivery:

• Personal & Contact Information: Full name, verified mobile phone number, and optional email address used for booking confirmations and invoices.
• Saved Delivery Addresses & Geolocation: Street addresses, apartment numbers, landmarks, and GPS latitude/longitude coordinates required for technicians to navigate to your service location.
• Booking & Order History: Selected service category, technician assignment, preferred timeslot, job photos/notes attached by you, completion status, and service receipts.
• Payment & Transaction References: Transaction identifiers, payment mode (Cash on Delivery, UPI, Cards), payment timestamps, and refund records processed securely through authorized payment aggregators.
• Device & Usage Data: Device model, operating system version, push notification tokens (Firebase Cloud Messaging), and application error diagnostics.

We process your personal information strictly for legitimate operational purposes:

• Service Dispatch & Order Fulfillment: Routing your request to nearby qualified technicians and enabling smooth on-time arrival.
• Communication & Live Updates: Sending real-time booking status notifications, technician arrival ETA alerts, OTP verification codes, and electronic invoices.
• Customer Support & Arbitration: Investigating queries, resolving service warranty claims, and addressing feedback.
• Platform Safety & Fraud Prevention: Preventing fraudulent bookings, unauthorized logins, and verifying user identity.

We exercise strict control over who can access your data:

• Assigned Service Providers (Technicians): Only the technician who accepts your booking receives your first name, service address, landmark, and masked/active phone contact during the active job window. They cannot access your billing history or payment instruments.
• Payment Aggregators (Cashfree): Transaction information is securely transmitted to PCI-DSS Level 1 compliant payment gateways for processing. Fixzr does not hold raw payment card or bank credentials.
• Cloud Infrastructure Providers: Our cloud servers and databases are hosted on enterprise-grade cloud platforms with encrypted storage at rest.
• Legal & Regulatory Mandates: Data may only be disclosed if legally required by valid court orders, government authorities, or law enforcement bodies.

Fixzr implements multi-layered security measures to protect your sensitive personal records:

• 256-Bit SSL/TLS Encryption: All data transmissions between your mobile device and our backend servers are strictly encrypted.
• Strict Role-Based Access Controls (RBAC): Only authorized support personnel have access to user profile information for troubleshooting purposes.
• Continuous Security Auditing: Regular vulnerability assessments, session timeouts, and encrypted database backups.

You have full autonomy over your personal information:

• Access & Modify Profile: Update your name, email, and saved addresses anytime directly from the Fixzr App Settings.
• Manage Notifications: Toggle promotional notifications on or off within your app settings.
• Account Deletion (Right to Erasure): You can request immediate or soft account deletion from your profile screen or by contacting our support team. Upon account deletion, personal identifiers are permanently removed subject to statutory tax invoice retention rules.

In accordance with the Information Technology Act and Indian Digital Personal Data Protection rules, if you have any questions, grievances, or feedback regarding your privacy, please contact our Grievance Officer: